Refund Policy

Refund Policy – The Mood

At The Mood, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, please review our refund policy below.

Returns

• Returns are accepted within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition with all tags attached.

• Items showing signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

• Final sale items

• Gift cards

• Items purchased during special promotions (unless stated otherwise)

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Original shipping costs are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as The Mood is not responsible for lost return packages.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [your email address] with:

• Your order number

• Photos of the issue

We’ll make it right as quickly as possible.

International Orders

• International orders are eligible for returns unless stated otherwise.

• Customs duties, taxes, and import fees are non-refundable.

How to Start a Return

To initiate a return, email us at [your email address] with your order number and reason for return. We’ll provide next steps.

Policy Updates

The Mood reserves the right to update this Refund Policy at any time. Any changes will be posted on this page.